Responsible Gaming

Play Smart & Responsibly with 96m

96m believes online entertainment should be enjoyed in a healthy and controlled manner. We provide a range of self-control tools to help you stay within your limits and enjoy a positive gaming experience.

96m's Commitment to Malaysian Users
24/7
User Support
6+
Self-Control Tools
Immediately
Deposit Limit Activation
18+
Minimum Age Requirement

Self-Control Tools We Provide

Six key features to help you play within healthy and responsible limits.

Daily / Weekly Deposit Limit

Set the maximum deposit amount you can make per day, week, or month directly from your account settings. This limit takes effect immediately upon saving.

Play Time Limit

Control how long you play each session. The 96m platform will send you a reminder when your set time limit is nearly reached, so you never lose track.

Self-Exclusion

Choose to take a break — whether for 24 hours, 7 days, 30 days, or longer. While a self-exclusion is active, access to your account will be fully blocked.

Loss Limit

Set a maximum loss amount you are willing to absorb within a given period. Once this limit is reached, your account will be automatically blocked until the limit period expires.

Opt Out of Promotions

You can choose to opt out of all promotional offers, bonuses, and marketing notifications. This option helps you avoid the temptation to spend beyond your means.

Activity History Review

View a full record of your gaming activity, deposits, and withdrawals at any time. Full transparency helps you make smarter decisions about your playing habits.

1 What Is Responsible Gaming?

Responsible gaming means enjoying betting and online casino games purely as entertainment — not as a source of income or a way to solve financial problems. At 96m, we believe every user deserves a fun, safe, and fully controlled gaming experience.

It's important to understand that every game on our platform uses a certified, independently audited Random Number Generator (RNG). This means all game outcomes are completely random — no strategy or system can guarantee consistent wins. Never play with money you cannot afford to lose.

Remember: Online gaming is entertainment. If you find yourself playing to relieve stress, chasing losses, or dipping into your savings — these are warning signs that deserve serious attention.

2 Who Is Responsible?

Responsible gaming is a shared commitment. As a trusted platform, 96m is dedicated to providing the tools, information, and support you need. Ultimately, however, the final responsibility lies with you as the user. Here are the core principles we encourage:

  • Set a clear entertainment budget before starting your gaming session.
  • Never play with borrowed money, emergency savings, or funds needed for daily expenses.
  • Take regular breaks — avoid playing for hours on end without stopping.
  • Avoid playing when you are in an emotionally unstable state, such as when you are angry, sad, or stressed.
  • Never treat past wins as a guarantee of future wins.
  • Treat gaming as a form of entertainment, not a primary source of income.

3 How to Use Self-Control Tools at 96m

All self-control tools at 96m are accessible directly from your account dashboard without needing to contact support. The steps are straightforward:

  • Log in to your 96m account and go to the Account Settings.
  • Select tab Responsible Gaming Controls.
  • Select the tool you wish to activate — deposit limit, loss limit, time limit, or self-exclusion.
  • Enter your preferred limit value and duration, then confirm the changes.
  • Limits you set take effect immediately. Increasing a limit requires a waiting period to prevent impulsive decisions.
Helpful Tips: If you wish to reduce your deposit limit, the change takes effect immediately. However, if you wish to increase your limit, our system applies a 48-hour waiting period as an additional safeguard.

4 Self-Exclusion and Account Blocking

If you feel you need a longer break from gaming, 96m offers a self-exclusion option that can be activated within seconds. Available exclusion periods are 24 hours, 7 days, 30 days, 3 months, 6 months, and a full year.

During an active self-exclusion period, your account will be fully blocked from the following activities: login, deposits, wagering, and receiving promotions. A self-exclusion cannot be cancelled before the set period ends — this is by design to ensure you get the genuine break you need.

Important: If you choose to self-exclude, please ensure there is no outstanding balance in your account. You will need to contact customer support to process any balance withdrawal during an active exclusion period.

5 Problem Gambling Warning Signs

Problem gambling can affect anyone, regardless of background or income. Recognise the early warning signs so you can take action before things get more serious:

  • Using daily living expenses, bill payments, or savings to gamble.
  • Lying to family members or friends about your gambling activities.
  • Feeling restless or irritable when unable to gamble.
  • Frequently "chasing losses" — attempting to win back money already lost.
  • Neglecting work, family, or social responsibilities due to gambling.
  • Borrowing money or selling assets to fund gambling.
  • Only feeling excited when betting increasingly larger amounts.
If you recognise yourself in the list above, please contact the 96m support team or seek professional help immediately. You don't have to face this alone.

6 Underage User Protection

96m enforces a strict zero-tolerance policy against use of the platform by individuals under 18. A rigorous identity verification (KYC) process is carried out during registration to ensure only adults are permitted access.

If you are a parent or guardian concerned about your child's access to online gambling sites, we encourage you to use parental control software or content filters to block access to such sites on devices used by your children. Early education about the risks of gambling is the best step toward long-term protection.

7 96m's Commitment to Users

As a trusted platform, 96m always prioritises user well-being above business profit. We actively monitor suspicious gameplay patterns and, where necessary, our team will proactively reach out to users to offer support or information about available self-control tools.

We also continually update our responsible gaming policies and tools in line with the latest industry best practices. If you have any suggestions or feedback about our responsible gaming programme, we highly encourage you to reach out to our support team — every user's voice matters to us.

Self-Check: Are You Playing Responsibly?

Answer the following questions honestly. If your answer is "yes" to three or more questions, we encourage you to speak with someone you trust or seek professional support.

01
Have you ever played longer than you originally planned?
02
Have you ever lied to family or friends about how much time or money you have spent gambling?
03
Have you ever gambled with money meant for daily necessities such as rent, bills, or food?
04
Do you feel stressed, guilty, or regretful after every gambling session?
05
Have you ever tried to stop gambling but failed?
06
Has gambling ever caused problems in your relationships, work, or finances?
07
Do you often find yourself thinking about gambling even while doing other activities?

If you answered "yes" to three or more questions, we encourage you to activate the self-exclusion tool or contact the 96m support team for further guidance. Remember — asking for help is a sign of strength, not weakness.

How to Activate Protection Tools

Simple steps to use the self-control features available in your 96m account.

Login to Account

Access your account via the Login button at the top corner of the page. Make sure you are using a safe personal device.

Open Account Settings

Click on your profile icon and select "Account Settings" from the dropdown menu. Look for the "Game Controls" tab.

Choose a Control Tool

Choose the right tool for your needs — deposit limit, time limit, loss limit, or self-exclusion.

Set Limit Value

Set a realistic limit based on your financial capacity. Lower limits take effect immediately.

Confirm Changes

Confirm your settings. A confirmation email will be sent to your registered address for your records.

Review Regularly

Review your limit settings every month and adjust as needed. Contact support if you need guidance.

FAQ – Responsible Gaming

Answers to frequently asked questions about responsible gaming features at 96m.

No. An activated self-exclusion cannot be cancelled before the set period ends. This is by design to ensure you get a genuine break. Once the period expires, you will need to reconfirm your intent to continue using the platform.

Deposit limit reductions take effect immediately upon saving. However, increasing your deposit limit requires a 48-hour waiting period as a safeguard against impulsive decisions.

The first step is to activate a self-exclusion through your account settings. Then, reach out to the 96m support team — we're here to help. We encourage you to speak with a trusted family member or friend, and to seek guidance from a professional counsellor if needed.

Yes, you can activate multiple control tools simultaneously. For example, you can set a daily deposit limit and a time limit at the same time. Using several layers of control is a smart choice to ensure a more controlled gaming experience.

Yes. Deposit limits, loss limits, and time limits you set apply across all game types on the 96m platform — including Slots, Live Casino, Sports Betting, and Betting. No exceptions for any game category.

Play Safe. Enjoy Entertainment Without the Burden.

Register a 96m account today and start a responsible gaming experience with comprehensive self-control tools and full support from our team.

96m's Promise to You
Free self-control tools for all users
24/7 customer support with no extra charges
Deposit limits take effect immediately
Self-exclusion cannot be bypassed
No promotions for users on self-exclusion
Active gameplay pattern monitoring
User information privacy guaranteed
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