96m User Privacy & Data Protection Policy

1 Introduction and Purpose of This Policy

This Privacy Policy explains how 96m collects, uses, stores, and protects your personal information when you use our online gaming platform at 96m.vin. We are committed to ensuring every user's privacy is respected and handled with the utmost responsibility.

By registering and using the 96m platform, you consent to the data collection and processing practices as described in this document. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.

2 Information We Collect

96m collects several categories of information to ensure our services are delivered safely, accurately, and efficiently. The types of information collected include:

Data Category	Example Information	Purpose of Collection
Identity Information	Full name, date of birth, identity card number	Identity verification (KYC), fraud prevention
Contact Information	Email address, phone number, residential address	Account communications, transaction notifications
Financial Information	Bank account number, digital wallet provider name	Deposit and withdrawal processing
Usage Data	Game records, betting history, session duration	Service improvement, responsible gaming
Technical Data	IP address, device type, browser, approximate location	Account security, fraud detection

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless required by law.

3 How We Use Your Information

Collected information is used exclusively for the following purposes and will not be used for any other purpose without your consent:

• Account management: Create, verify, and manage your user account, including mandatory KYC processes.
• Transaction processing: Facilitate deposits, withdrawals, and financial transfers securely and in a timely manner.
• Platform security: Detect and prevent fraudulent activity, money laundering, and unauthorised access to your account.
• Customer support: Responding to enquiries, resolving complaints, and providing effective technical support.
• Service improvement: Analyse usage patterns in aggregate to enhance the overall user experience.
• Legal compliance: Meet reporting and compliance obligations to relevant authorities when required.
• Responsible gaming: Identify gaming patterns that may require intervention or user support.

4 Sharing Information With Third Parties

96m does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information, namely:

• Payment providers: Transaction details are shared with authorised payment providers such as FPX, Touch 'n Go eWallet, and GrabPay solely for the purpose of processing your financial transactions.
• Gaming service providers: Gaming software providers integrated with the 96m platform may receive game session data necessary for the technical operation of games.
• Legal authorities: We will disclose information where required by court order, request from a lawful authority, or to prevent financial crime.
• Technical service providers: Companies that assist us in managing technical infrastructure such as server hosting and cybersecurity services are subject to strict confidentiality agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than our own. We are not responsible for the privacy practices of third parties that have no direct relationship with the 96m platform.

5 Data Retention Period

96m retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by law. Generally:

• Active account data: Retained for the duration your account remains active.
• Financial transaction records: Retained for a minimum of 7 years in accordance with standard financial compliance requirements.
• Security and activity logs: Retained for 2 years for fraud investigation and prevention purposes.
• Marketing data (if consented): Retained until you withdraw your consent.

Once the retention period expires or a valid deletion request is received, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity.

6 Your Rights as a User

As a 96m platform user, you have the following rights regarding your personal data. You may submit a request relating to any of these rights through our support team at any time:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or outdated information.
• Right to erasure: Request deletion of your personal data, subject to legal compliance obligations.
• Right to restrict processing: Request that we restrict how we use your data under certain circumstances.
• Right to object: Object to the processing of your data for specific purposes such as direct marketing.
• Right to data portability: Receive a copy of your data in a structured, machine-readable format.

7 Cookies and Tracking Technologies

The 96m platform uses cookies and similar tracking technologies to enhance user experience and maintain session security. The types of cookies we use include:

• Essential cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
• Preference cookies: Store user settings such as preferred language and display layout for ease of use.
• Analytics cookies: Help us understand how users interact with the platform for continuous improvement. This data is collected in aggregate and is not linked to individual identities.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions of the 96m platform, including the ability to stay securely logged in.

8 Data Security and Protection Measures

96m continually invests in security infrastructure to ensure your data is always protected against cyber threats. Key security measures we implement include high-level data encryption, 24-hour threat monitoring, periodic penetration testing by independent security experts, and scheduled internal security audits.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of any data breach that may affect you, we will notify you via your registered email within the timeframe required by applicable law.

9 Children's Privacy

The 96m platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from minors. Should we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.

If you are a parent or guardian who believes your child has registered with 96m, please contact us immediately so that appropriate action can be taken.

10 Privacy Policy Amendments

96m reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or data protection enhancements. Any material changes will be communicated to users via in-platform notifications or email to your registered address at least 14 days before the changes take effect.

Continued use of the 96m platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.